Email alert system

When audio or data silence is detected, the software triggers an email notification, alerting groups or individuals about the outage. This automated system ensures swift awareness and allows for timely troubleshooting to maintain a seamless user experience on the website.

Alongside the email alert for silence, an SNMP (Simple Network Management Protocol) trap is concurrently triggered. This SNMP trap communicates critical information about the outage to the network management system, enabling real-time monitoring and swift identification of the issue by network administrators or designated personnel.

This dual-notification system ensures comprehensive awareness and facilitates prompt resolution of any issue present on the ensemble.

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  Audio silence detected

  First visible on UI

  

  
  
  

  One of the monitored subchannel audio has become slient, the UI is alerting for audio silence.
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  Sending an SNMP Trap

  To inform the monitoring personnel

  
  Based on the user's alerting settings the software is sending an SNMP status change trap.
• 

  Sending an e-mail alert

  Informing engineers working remotely

  
  Using a secure SMTP server the software is sending customizable e-mail alerts to recepients or groups triggered by the selected event types (frame rate, stalling, silence, CRC, reconfiguration, etc).
• 

  Immediate action

  To restore content

  
  The robust alerting system empowers engineers to promptly detect and pinpoint errors, enabling effective action to maximize on-air time. This ensures adherence to SLAs and KPIs, delivering the highest level of service to service providers and listeners.
• 

  Content returning to good

  Following intervention, the content has been restored to its normal state.

  

  
  
  

  
  
  The user interface showing that the audio content of the service has returned to normal.
  With the "Play button" the engineers can verify the presence of the audio.
• 

  Sending an SNMP Trap

  To inform the monitoring personnel

  
  Based on the user's alerting settings the software is sending an "OK" SNMP status change trap using Factum Radioscape's own SNMP Agent.
• 

  Sending an e-mail alert

  Informing engineers working remotely

  
  Using a secure SMTP server the software is sending customizable e-mail(s) to recepient(s) or group(s) triggered by the selected event type(s) informing the monitoring personnel that the status of the service returned to normal.
• 

  Create reports

  With one click to summarize events and timelines

  
  
  The Multimonitor's integrated reporting system allows for the creation of customizable service reports, tailored to specific values, capturing every ensemble event. This ensures transparency and comprehensive documentation of all occurrences.